Wrong water disconnection - no action

What does one have to do to get Joburg Water to reconnect a water supply that was WRONGLY DISCONNECTED? Wrong account, wrong address. We are 5 days without even a trickle of water. Not only is this against the Constitution but NO apology, NO rush to correct the wrong. I have to spend hours calling every day, emailing with documentation, calling again, Have had this escalated, got the ward councilor involved.....and ....nothing. GRRR. Joburg, don't brag that you are a world class city and that you care for your citizens! You really are not and do not.