WHAT POOR SERVICE FROM THE CITY POWER QUERY DIVISION

I called a their Heronmere Rd Reven office on the 21 September 2021 and a truly knowledgeable and kind lady assisted me. I needed a special letter from the Retirement Village. This is for my brother who has cancer and is very ill. Anyway, he gets a letter from the Retirement Village, and I return today the 22 September 2021. Pity my lady was not available. Unfortunately, the lady who attends to me is rude. I give her each document I have and explain that the Pre-Paid meter is being charged a Company rate and my brother is an individual. She tells me to "Relax" but then proceeds to say there is another form to be completed. (Which the previous lady did not require) I ask to see her supervisor and she calls a man who is just as rude which leads to shouting between us. He then tells the clerk not to attend to me and that I must go. WAVING HIS ARMS IN A DISMISAL FASHION. --- DEGRADING MANNER. As I would not leave, they call security who accosted me, and I said touch you touch me you may have COVID. Eventually a man came from another division who was called by a lady who could see I was old (71) and the manner I had been treated. He understood that it did not require a form as it was a correction and not a transfer from another name. The supervisor after again screaming at me in front of this party tells me I must go back into the queue. Which I did to show that he had power. When I am attended to again this clerk want proof of residence and did not understand diverse types of ownership for property. So, guess what I still had to sign on my brother's behalf a change of ownership form. They are laughable, JUST TO SHOW POWER. I am also writing to the OMBUDSMAN regarding the service.