What are we voting for?

Our was is cut off since 10 September 2019 but we are still billed. Our meter is ****** and our water meter number omitted on our City of Joburg billing statement. Our electricity meter was just removed from our neighbour's yard in August 2019 after 12 years in their yard. Both our electricity meter and water meter has been tampered with and city of Joburg is doing nothing to assist us with billing queries. Instead our water is cut off and I was told we will stay without water until we sign acknowledgement of debt with City of Joburg by a manager at Joburg water. Our rights are violated as well as our property. This is our South Africa, beloved country. The easiest way to ***** services without been harrased or caught is *****ing from your neighbour. The ombudsman says, we must get evidence for them to assist us. Where is freedom in all this?