What are they paid for?

Dear City of Johannesburg Billing Department, I am writing to formally dispute two unexpected bills issued after the full settlement of my May 2025 account. Below are the details of the issue: Payment History My bill dated 7 May 2025 was R26,555.67. A total of R27,046.28 was paid to the City of Johannesburg (COJ) in May 2025, fully settling the aforementioned bill. Disputed Bills On 15 May 2025, I received a bill for R10,158.68, with no clear explanation of the charges. On 17 June 2025, I received another bill for R10,007.94, also without justification. Both bills appear to be based on estimated readings rather than actual meter readings, which raises concerns about their accuracy. Concerns The additional bills were issued despite the May payment fully covering the 7 May bill. The lack of actual meter readings suggests these charges may be erroneous. I am worried that these inaccuracies could lead to an unwarranted disconnection of services, as has occurred in the past due to COJ billing errors. Requested Actions Provide a detailed breakdown of the R10,007.94 and R10,158.68 charges, including the specific services, periods, and calculations involved. Confirm whether these bills relate to the settled May account or represent new activity, and clarify why they were issued post-payment. Conduct an actual meter reading immediately to verify the account status and ensure all future bills reflect accurate consumption. Rectify any billing errors and issue corrected statements promptly to prevent service disconnection. Acknowledge receipt of this complaint and provide a resolution within 7 business days. I have tried to log this complaint on your contact details with no success of anyone picking up the line but proceeded to lodge a complaint on the e-Joburg portal. Failure to address this matter urgently may compel me to escalate the issue to the Consumer Protection Act authorities or the Municipal Ombudsman. As this is not the first time this has happened.

Do you think they ever responded to any emails/calls whatsoever? Never just pay them monthly salaries to look at the birds and watch TikTok the whole day.