Water suppy disconnected

Our water supply was disconnected due to the account being in arrears. We are living in a block of flats with 12 tenants. After ongoing enquiries we learned that the Agency was in arrears with the water account. We were told that the matter was being sorted out and that we would have water at the end of the day. Day 2, we were still without water. We were told that the water would be connected during the course of the day. Day 3 and we are still without water. Other tenants and I contacted the Johannesburg Board this morning and we spoke to Shaun. He told me that he received a requisition to reconnect this morning only. I spoke to him now again and he told me the guys who do the reconnecting have a lot to do so they will reconnect us today. I understand the people to be blamed for this whole mess is the Agency. But why does the water board take the whole day to reconnect the water supply. This is terribly unhygienic. How do we cleanse ourselves properly? We cannot even wash our dishes. Neighbours are getting tired of supplying us with water. Babies need to have their bottles made. Very frustrated Denise from Southdale