Water meter alteration by Johburg Water and *******ion attempts leading to 25 000 ZAR water bills for normal house in Morningside.

Good day

I hope that you are keeping well

I have been a good customer of Johburg water and city of Johburg for more than 11 year with a strong payment track record for my House in Morningside.

I have been approached by one of your employee ( A Contact 7 Johanes Joburg Water - ***) who proposed me to fix my water reading for 400 ZAR

Prior to this call, my invoices have increased from 1063 ZAR in July to14 999 in august - 4987 ZAR in September - 7354.96 ZAR in October and are back to 1031 ZAR in November after I reject the request from a johburg water employee to bribe him for correcting my meter reading and for adjusting my invoice.

I have contacted the call center of johburg water several times, sent emails. In parallel, I did continue making partial payment to city of johburg to show my willingness of continuing of paying for the services rendered by the company. I have tried to report the employee to the *******ion hot line which is not operating and could not take my claim.

I have paid for leak detector company who could not find any leak in the property. The water in my house has now been stopped from tonight despite my payment and the commitment from your employee to continue the services. Johburg water and city of Johburg is asking me to pay more than 25 000 ZAR for a normal house in Morningside and nothings has been done despite the guarantee will be escalated within Johburg Water. Last night, they supsend the water at my house and I have no option left than paying.

I want to report this issue and the way Johbrug water treat their customer. Their customer support is disgraceful.

I got informed that this issue has impacted several people in Morningside area.