Water incorrectly cut

Got home to find my water cut. My account *** is up to date. <br> <br> The account in arrears that was meant to be cut is ***.<br> <br> First time phoning in conveniently the system goes down. But the agent cant phone me back as she is going home in 12 minutes. Upon phoning a second time within 5 minutes, miraculously the system is up.<br> <br> Now the next issue, my water is incorrectly cut but they cant guarantee that it will be reconnected tonight.<br> <br> I mean water is a basic right as defined in our constitution, my account is up to date, it was a error on your side and you cant guarantee that I will have water... Utterly pathetic and completely unacceptable!!<br> <br> Call ref ***0.