Water cut, paying the bills, but still getting punished for other peoples dos

<p>My water was cut earlier today (09/03/2017 15:00) when I heard about this when I got home at 16:00 I called Johannesburg water gave me all my details and they said that my water would be back in about 4 to 5 hours. I spoke to a girl called Akhona, she forgot to mention the fact that at some point they wouldn't be available. 10 minutes ago (09/032017 22:10) I called Johannesburg water again because my water is not back and this lady Simangele tells me that if I want my water back on I have to contact the accounts department since my water was cut because of a mistaken account. When I ask her to connect me she tells me to call in the morning.... This is really unacceptable, yes if we were not paying our account I would understand, but now I'm being mistreated first by the guy that thought this was the house that wasn't paying a R100k bill then by your customer service...really unacceptable and inconveniencing more than anything. The reference I was given was ********** 870</p>