Water cut in error 9 days without restoration.

My water was cut on the 9th of March in error and since has not been restored. I been on the phone with JHB water since the 9th of March every day from 8 in the morning to 4 in the afternoon and everyday I am told that my water will be restored that day. I have emailed them I have reached out on social media but nothing has been done. This is day 9 of no water for my household I have got 2 little ones in the house one still an infant. We are told to wash our hands to prevent the spread of Covid19 but how do we do that with no water... So we carry on with our lives and hope for the best. I have exhausted all my options with JHB water I have no idea who else to turn to for help.