Water and light

I am writing to express my deep frustration and dissatisfaction with the handling of my water bill dispute and the subsequent billing issues.

In January 2024 I was billed an exorbitant amount for water usage , which I immediately disputed. Despite numerous attempts to resolve this issue, it remains unresolved , causing significant distress and inconvenience. Last month, in May 2024 I visited your offices and arranged to pay the dispute amount, I paid the full amount as agreed upon, and signed the agreement letter as attached yet my latest bill still shows arrears and the arrangements has not been captured, I was told to rearrange and pay another amount of R5000.00.

This is unacceptable , not only have I been overcharged, but I have also been subjected to continue billing errors and administrative negligence, this situation is causing me undue stress and financial strain .

I demand the following actions be taken immediately 1. Correct the billing to reflect the payment arrangements made on 6 May 2024 2. Adjust my account to remove any unjustified arrears 3. Provide a detailed explanation and resolution of the original billing dispute from January

I expect prompt and effective action on this matter , should this issue not be resolved within the next seven days , I have no choice but to escalate this complain to higher authorities and consider seeking legal advice.

Sincerely