Very Power Service from COJ Department

I was late paying my rates and taxes by about 1 month and a half. COJ has implemented a new rule that disconnects power if the 30days is not adhered to. I manage to pay the full amount. On the same day COJ issued a disconnection to my premises. They were very quick to disconnect my power on that day and i have been dealing with there call centre of the last 4 days without power. I have phoned the call centres about 6-7 times and still do not get any indication of when power will be restored. I have sent multiple emails with not a manager or supervisor responding to when the power will be restored. Each time i call the call centre i have to wait about half hour and still nobody can assist. This is very power service. They will no reimburse me with all the food that has gone off!!!! I even went to the walk in centres that was even worse and a tremendous waste of my time. This is one of the worst experiences from any department i have been involved with. If i had a choice to move to another provider i would but unfortunately we dont have a choice.