Useless JHB City Call Centre

The City wrongfully cut off our water supply despite our account being paid up. So, when we called the only number to call - the City Call Centre ***, to have it re-instated, all we got was \it's been escalated.\" The City caused the account to be in arrears through it's own mistake, then disconnected us as a result. When we finally lost all patience, I spoke to the Operations Manager named Petrus Venter. I had spoken to him before in 2015. He **** then and **** this time, as well. When asked how we could escalate further or who we could speak to, he provided no further assistance. When I asked if he would speak to credit control on our behalf since he wouldn't give me their number, he said he already sent them an email, and he refused to do anything more. Essentially, his job is to stall people and frustrate them through lying. It is deplorable."