LN
Liudmila N

1 reviews | Active since Sept 2015

26 Jul 2016, 13:27

Useless customer service

<p>Since beginning of 2014 I keep on receiving SMSs from COJ. SMSs come through promptly at the beginning of each month. They are related to some account statements. The following personal information is enclosed in the statement:<br />account number ********** 54<br />tax invoice number ********** 660<br />amount due R344.36<br />I sent numerous mails to ********** In December 2014 I received the response from Inbound Office Support that I will no longer receive SMS as my number was removed from COJ system. Unfortunately, it didn’t happen. I still receive SMS every month. I tried to contact COJ again. This time there was no response.<br />Dear COJ,<br />Please note I don’t owe any properties in Johannesburg. My phone number was probably given mistakenly by the owner of the above mentioned account. I notified COJ about the issue on numerous occasions. Please remove my number ********** from your system. It’s been more than 2 years. It is very annoying to receive SMS from the organisation I have not connection with. I wish you do your job properly and notify your real customers.</p>

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