Useless City Parks

I have been calling and requesting that City Parks come and do something about the tree in front of my house but to no avail. The tree has been losing massive branches that have fallen into the streets and one fell on the Fibre cable bending a street light pole. A piece of it fell on my car. Still No one answers the phones. I have send msg to William at City Parks and still nothing happens. Maybe they are waiting for it to fall on the houses and kill/injured someone.