upset with the service

My husband has tried to make an arrangement before as per the social package but we did not qualify <br> Why then have a strategy in place like that if we have to qualify for it.<br> We struggle to pay it off reason is because he lost he's job at that time therefore it has been in arrears for more than a year.<br> He's been up and down to the municipality we were receiving more than two statements monthly with different people's names on it and when we finally wanted to sort it out a gentlemen by the name of Alpheus was suppose to assist my husband in amalgamating the two accounts into one under my husband's name as we bought the house over