Unresolved Prepared Water Meter Issue and Escalating Invoices

I am writing to bring your attention to an ongoing issue that has persisted since October 2020. The prepaid water meter provided by the City of Johannesburg has been faulty, and despite reporting it to the municipality, there has been no resolution to date. The frustrating part is that when I contact or visit the municipality, they deflect responsibility, stating that this falls under Johannesburg Water and no one is willing to take accountability. I have reached a point of sheer exasperation with their lack of action and constant runaround. Meanwhile, the City of Johannesburg continues to send me monthly invoices, which have skyrocketed by 76% since October. These invoices include charges for sewer costs and water costs, yet they fail to rectify their faulty meter. I have had enough of this unacceptable situation and demand immediate attention and resolution. It is imperative that the City of Johannesburg takes responsibility for their faulty meter and addresses the excessive and unjustified charges on my invoices. I trust that you will escalate this matter urgently and ensure it reaches the appropriate authorities within the municipality. Your intervention in facilitating a prompt and satisfactory resolution is greatly appreciated. I look forward to your immediate action in addressing this matter.