Unfair treatment at COJ

COJ's service is alarmingly putrid. They switched off my electricity on the 31st Oct 2025 and only switched back on around the 20th of Dec 2025, and in that time somewhere in Nov 2025, they send another team to come and switch it off, whilst it was already off. The odesity they have to charge us for electricity consumption for the entire period it was off is mind blowing. The lady that assisted us at COJ Roodepoort, told us blatantly, they don't care whether it was off or not, we must pay. How is that fair and how does it make sense, to pay for electricity we never used, and mind you the meter was off for the entire time. They based their false and ******** charge on estimates. We wrote them many emails and they are just ignored us. This is a direct violating of treating us fairly and a violation of ethics.