Unfair and bad service

My electricity was disconnected in error by City Power. I live in a complex in Northwold. City Power was supposed to disconnect power for unit 6 in the complex but disconnected it for unit 12 ( my unit) . They provided the paperwork with unit 6 on it to the security who passed it on the owner on that unit. I logged a call with accounts at City of Johannesburg on the same day 27th June 2019. They gave me a reference number (***7) and said they had sent an email to City power to reconnect as it was a mistake made by City Power. It’s 26 hours later and my service has still not been restored. Attempts to get feedback failed to calls not being answered at Joburg City ***) or City Power ***). They just don’t care even if they made a mistake. The service is almost non existent as far as my issue is concerned.