Underground Burst Pipe

Good Day... I'm writing this review as a concerned neighbor regarding the underground burst pipe inside my neighbor's yard that started around Mid January this year and the problem hasn't been attended too,hence a call was made and the team from Johannesburg came on the 11/032024 to assess and possibly fix the pipe,instead they promised that they will come back and fix the problem,till today the problem hasn't been fixed and the situation it's getting worse that water is flowing to street , as we speak the flowing water is starting to change to a green colour and the smell is unbearable.