Unbelievable bad service from City Water

On the 1.12.2018 I requested from City Water a new water meter as the old one is misreading my water consumption - for example an average daily consumption of 8 000 l for a household of 3 people with no irrigation. No reply was forthcoming. Today, Wednesday the 5.12.2018 at about 11.45 I was very pleasantly surprised seeing, by chance, a truck from City Water parked in front of my outside water meter with 5 people sitting inside. The "supervisor" told me, that they came to "check the meter". I asked him how he did this and he told me, that he closed the main inlet valve to the meter and when the meter stopped, means the meter is OK !!!!!!!!!!!!!! I asked him to give me 5 minutes for me to switch all the taps off in the house and then he could check if the meter is still running (= leak in the house/Garden) or if the meter stopped. He said that this is not his job, he only turns the inlet valve off and if the meter stops reading than the meter is OK !!!!!!! I was unable to convince him that it is obvious, that if he stops the water inflow, than the meter will stop reading. In this case he only checks that the inflow valve is working ! I left them sitting in their truck and went my ways, shaking my head in disbelieve