Transfer of Property 2014 - No One Knows

My previous property was transferred to the new owner 11 Feb 2014 and to date, no one at COJ can assist in determining what needs to be done to update their records in this regards. Been advised that the 'LIS is not updated' and NO ONE is actually able to direct me to the accountable unit/team/body for me to consult. The Walk-In-Centre staff in Randburg advise that they cannot update the LIS and that I must just wait, there is nothing they can do. It's 2 years later and I have sent emails to [Email Removed] [Email Removed] and to the 4 agents from the Accounts Department (Vanessa Luhmann, Mmamato Radebe, Sibusiso Xorile, Sibongiseni Mthombeni) who are threatening legal action due to unpaid bills. Vanessa Luhmann advised that she referred the matter to 'valuations' ref ***, however no further feedback received and subsequent queries to ascertain who I can contact in this regard has been met with the expected silence via email and the phone just ringing when you attempt to call. Walk-in centre does not log the visits/interactions I have had with them (over the last two years) once they see the LIS reference so there is no record of my +-7 visits.