Total Negligence and Bad Service

I am a customer of City of Johannes since mid of 2014 and the experience I have with regards to billing is below any human standards. Every few months I am compelled to go and queue at Randburg's Service Center to sort out mistakes on the account, because communications via [Email Removed] are simply not attended. But even though, going and queuing there, giving all they require is not sufficient to solve the problem. <br> The latest occasion I had to go at Randburg client service center was in October and November 2015 to arrange closure of account *** and credit transfer to ***. The reference given to me is ***. To this moment I have no indications that this has been done. City of Johannesburg has received the letter from the conveyancer on the 11-Nov-2015 with instruction to do so.<br> Today we received a Final Demand dated 13-Jan-2016 claiming R1596.65 outstanding for account 553 732 581 while the OLD account 552 762 671 that needs to be CLOSED has a CREDIT of -R1912 plus deposit of R1852.40. <br> Further, bills are never emailed, despite clear instruction on the account. <br> <br>