****** water meter , please update info

I reported my water meter as ****** and it was replaced the same day . However it has taken the city of joburg billing department over 6 months now to edit and change my details regarding the new meter. I have contacted them several times over this 6 months ,but still They haven't done it. They are still billing me according to the water meter which was ****** in June 2020. They are also showing on the bill that the bill they are charging me for are for actual readings. Now how is that possible.

Please help I have contacted them on *** several times and they all assured that they would update their systems but until now its hasn't been done. Please help. With Covid 19 and the lockdown being in place its impossible to go into their offices in Braamfontein to take the matter up with them. Long que's and very congested.

Why can't a simple matter like this be sorted out over the phone and with email , which I tried doing.

Please help M Omar ***