SMART METER DEBACLE

I have been trying to find out if my smart meter is linked to anywhere within the city of Jhb - have been told to phone the smart meter call centre. They say they only handle the installation and I must phone city of Jhb again and was told to phone back yet again and to press a different option - did this and they have referred me back to the srmart meter call centre = when I told them that I had been in touch with the call centre already, they said bad luck - they could not help - i must just phone back and press every option till someone could help me. This is so unacceptabe. I have had a smart meter for 4 months and my readings are still estimates with my latest reading being 5 times more than normal. My smart meter does not reflect any increase in consumption!!!! I hate the City of Johannesburg - they are USELESS and I will bill them for my medical account whent their ineffciency leads to me having a heart attack