******* service delivery 😒 😑

I've paid to be changed to pre-paid electricity on 02/11/2023 their 21 business days waiting period has lapsed , when you try contacting their call center you wait on the line from number 20 and when you reach number one their system reroute and you start from number 20 again. (What *******, what nonsense and poor service delivery is this )

You leave a request to be called back nothing happens. However I'm not sure why I'm surprised by this coz its a government institution (when will these people actually do what they paid for ?) Or delivery service good and proper with their integrity intacked.