Rotten service from Joburg Water

RE: City water. Blocked mainline sewer. On Saturday 15th August I tried to log a fault with City water on their Website. This kept referring me back to the previous page. I then sent an Email to 'Customer Service' which was returned due to 'server'. I tried again on 16th August. Still no Fault reporting available, but I managed to send an Email to Customer Service. I got a reply with a Ref: number ***7th August: I sent an Email with the reference number asking for progress. Reply: A job card has been created. 18th August. By now the drain was really over powering and needed to be attended to urgently. No reply to my email. 19th August: this is now 5 days with this terrible stench from the blocked mainline sewer. Answer to my Email - Call escalated to depot. 20th August: I sat on the phone for exactly 55 mins listening to a recorded voice telling me they were very busy, but I would be put through to the next available operator. 21st August: the seventh day of waiting for City Water to sort out their problem with the sewer, my patience at an end, I called in a Plumber who and spent two hours cleaning roots out of the Municipal Sewer and charged me R1700. What are we paying sewer charges for, indeed what are we paying rates for, our road is dangerously full of pot holes and tar that is disintegrating.