Request for prepaid voucher worth R700 to be converted to a new meter number due replacement of new electricity meter

***/***8. Wrote an email to the Ombudsman Complaints on 15 March 2023 upon which I was asked to provide all supporting documents and to complete a form. I was told to wait 14 days for the outcome of the investigation. No reply, I enquired on 14 April and then received an email back that the case is once again being referred to the "Complaints & Investigations Unit" for further investigation. Should 3 months lapse, I am welcome to make a follow-up. In the meantime I, as a pensioner with a limited budget, am forced to buy new pre-paid vouchers because this "investigation" is carrying on for 7 months since September 2022.