Reported Water Leak 3 weeks ago

I telephonically ***) reported/logged water leak 3 weeks ago and escalated a week later still no word from so called \Joburg Water". The water is flooding on my boundaries and they are going to charge me for the leaking water. What kind of nonsense operation are they running in this City of Gold??? My reference number for the opened ticket is ***.<br> <br> This is annoying especially for the people who runs campaigns of saving water."""