Repeated Account Misallocation & POPIA Breach by City of Johannesburg

I am extremely frustrated with the City of Johannesburg Municipality due to a recurring and serious issue with my municipal account.

On more than three separate occasions, my account has been removed from my profile and reassigned to unknown individuals without my consent. Each time I log in to verify my details, my account is missing. When I call in, I’m told that my account is now linked to someone I do not know, often grouped with several other unrelated individuals.

No one is able to provide a clear explanation for how or why this is happening.

The account then gets corrected and restored to my profile, only for the same issue to repeat itself within a week or two. This cycle has now happened multiple times, which points to a serious systemic failure within the City’s systems and processes.

This is not just poor service — it is a clear breach of POPIA (Protection of Personal Information Act). My personal and account information is being exposed and mishandled in a way that violates my rights and raises serious concerns about data security and governance.

If this matter is not resolved permanently and urgently, my next course of action will be to pursue legal action against the City of Johannesburg. I am fully prepared to escalate this into a formal dispute and engage in a prolonged legal process if necessary.

This situation is unacceptable and must be addressed immediately.