Refusal to answer simple questions

We had an inquiry regarding our water bill as it is quite a bit more than usual. First time a consultant named Tshidi cut the call and on our 2nd call we spoke to a consultant named Kgomotso. Not giving a person chance to finish a sentence and talking over one, she finally placed the call on hold for about 3-5 minutes after being asked how the different tiers on the water bill are calculated (step1, step2 etc) i.e. how does it work. After finally releasing the call from our side we phoned back at about 19h10, only to come through to her again. We asked can we please continue our query with her, after which the call was placed on hold immediately, without any word from her, and after a couple of seconds the call was cut.<br> <br> There are numerous ways in which to attain info for a customer and get back to them about their query, none of which involve not taking their contact info and simply cutting a call. Ridiculous service... I do not care for feedback from anyone at City Of Joburg as it would be a load of nonsense anyways. Simply a report on how bad the service is at a municipality who is supposed to service their local citizens...