Refund not forthcoming in 5 months

I have been dealing with Joburg connect for some time now trying to get my refund of R294.06 due to me.<br> <br> Despite the fact that I received part refund and the matter was addressed with a number of reference numbers, they continued to charge refuse removal charges since Nov 2015, the property having been transferred into the buyers name on 16th October 2015 already.<br> <br> The refuse removal charges have finally been reversed , but I am still battling to get the final R294.06 credit on the account refunded to me. <br> <br> I spoke to Chantal today and she advised that there is nothing she can do and that I would need to go to Johannessburg or Roodepoort to reapply for a refund.<br> <br> Attorneys GC Anderson Incorporated requested that they refund them directly into their trust account and I don't see why I have to start the process from scratch when the municipality have messed this up.