Refund Acc No:***

My house transfer went through in February 2015 and 2 months later i received sms notification to apply for a refund,9th June I app**** for refund at Randburg municipal offices and was told to wait for 30 days,on the 20 July I was told my refund was rejected as I didnt pay for my refuse offwhich that was not true it was an error on their side.I sent an email to Thapelo Randburg [Email Removed] as he had checked everything ,he didnt respond to my emails.Unathi Mangcu (Calle Centre Manager) said she was rectifyingthe error and called me back to confirm it was fixed and I should wait 14 working daysfor my refund.14 days expired on teh 6/08/2015 on following up on the 7th I was told by a cc agent that the payment has been done and I should check on teh 11th.Today the 11/08 im told by the agent that i must reapply my application was rejected and cannot tell me the reason,I asked for the supervisor Jabulane (wouldnt give his surname) who told me that I have to go to Braamfontein office to get the reason for not being paid,contracting responses on one call.I suspect faul play ,please investigate for me.