Reconnection of Electricity is Overdue 72hr SLA

Good day<br> <br> I have been trying to get my electricity reconnected for the past week. I have called call centres, the calls were escalated but no one has actioned the reconnection.<br> <br> I have logged a call via the call centre, which is a waste of time because nothing happens to it.<br> Then I logged a call with a walk-in centre and had to hear how it is my fault for not logging it with them in the first place.<br> <br> Reference Nr 1: *** (Logged on Wednesday 14th Oct) This is overdue.<br> Reference Nr 2: *** (Logged today 20 Oct) Because the walk in agent states the above reference is not valid.<br> <br> Can someone urgently look into have my electricity reconnected because this call is past the 72 hour turn around time<br> <br> <br>