Re: Query # *** ***??

To Whom it may concern<br> <br> We are now at whits end with the numerous calls we have had to make and even after going into the center on 26.01.2016 to be told it would be escalated and sorted by the time we get our Feb statement.<br> <br> We keep on being told that the query is still to be sorted out and that the query number *** is still open and being attended.<br> <br> We have now got our Feb statement and nothing has been done on it, and today we received an sms demanding payment of the account.<br> <br> We do not know what to do anymore to get this issue sorted out and even after going into your service center in Sandton to get it sorted, nothing has been done at all<br> <br> There was a fault with the reading and we gave them the correct reading before they replaced the meter and now we cannot get this sorted out at all.<br> <br> Please can I get some sort of feed back on what is being done on this as we are now being threatened to have legal action against us and our water will also be switched off<br> <br> Many thanks<br> Daniel Bedforth<br> <br>