re: HIGH WATER BILLING

On 25th February 2015 a water bill of R15 068-48 was received. I went in to complain as this account showed a different water meter number namely CMJC857 instead of EJA2254. The assistant started fowl mouthing my husband as being a bad debtor. I take huge exception to this, as he has never owed anyone money and not paid. They sent me to another office and after a long debacle it was established that it was in fact their mistake. We then received a R5000 credit statement.. My husband has sent numerous e-mails, none of which have been responded to. We received an account of R24726-95. I went to the call in center and spoke to the Manageress, who suggested that we pay 33% of the bill namely R8511, as we had received a notice to have our water cut off. In desperation my husband paid, and now we back to receiving another cut off notification as they say we owe in the region of R17000. When are they going to sort their problems out and their inefficient staff. Ever since they admitted to their mistake, no one has responded to any of my husbands e-mails. They told me they don't read e-mails & tear up letters. Where does that leave us? Exorbitant water bills and dissatisfied !