Power outage for 4 days now

I’m extremely appalled by the level of service from city power it’s been 4 days without electricity and I have an infant, my food has all gotten rotten, I’ve spent so much money trying to reach you with not luck. There hasn’t been any updates on what’s happening regarding the power outage in Hyperion Drive since Sunday, just a lousy apology which doesn’t help anyone. What are we expected to do and this is the second time this happens. We will not be compensated for the food that has been spoilt either. Your services are trash really. What am I supposed to do with an infant in these poor living circumstances you’ve succumbed us to?!