Power Disconnection - Wrong BC name

<p>Hello,</p> <p> </p> <p>Today, 25 May 2017, our complex's power was disconnected due to non-payment of our account. Our BC managing agent has tried several times to have the issue sorted out but to no avail as COJ could not give us a statement. So today our power got disconnected. However, the name on the Disconnection Notice is not our complex name and we have not received any prior notice. We made a payment today for most of the outstanding amout. So how can you disconnect the complex's power if a.)No prior notice was given, b.) the billing on the account is incorrect and then c.) why do we have to wait 72 hours for the power supply to be reinstated if both parties are at fault?</p> <p> </p> <p>Regards,</p> <p>Nico</p>