Poor Service from City Power

We experienced a power supply problems from the outside box that supply premises from Friday night 02/05 and logged a call with City power on a Saturday morning 03/05 and they said the turn around time iis up to 24hrs..The whole weekend we stayed with no electricity and send the tickets to the clr for escalation, made several calls Monday but still didn't get help. What about our food in the fridge that doesn't work due no power supply?The crab service we get from city power must come to an end especially we are being charged a lot of service money and they are failing to service us back.SO DISAPPOINTED IN THE CITY POWER SERVICE. They said they will come even today they didn't show off 07/05🙃😔🙃