Poor Service

Good day, it is with great disappointment to be writting this review for our government. I am writting this on behalf of my mother who is a pensioner. She has been on the social grant and also been receiving the benefits thereof. Last year I have noticed that on her manucipal statement there social grant benefit was removed. I have even sent them two statement of which one had the benefits and the other did not. My mom had a credit of +-R3000 on their account of which we could not claim back however last year they started charging her for the services of which were covered by the social grant benefit. Every months they deducted from the R3000 and now there is no money which then makes her to be owing. To date I have not received any calls nor feedback via email. The only email received was an automated email acknowdgement with ***. To date no assistance. This is so painful for our elders to be treated like this. I just want to find out what procesures were taken for the social grant benefit to be removed? Or is this benefit for some elders and others don't qualify. My mom is now under a tremendous stress due to this. This is truly affecting her health and who will now be held accountable for this?