Please fix the bust water meter and respond with a sla on water issues.

Have a burst meter and no response to initial reference number and 25 calls or 5 emails. I have water damaging my property and COj is not attending to it or issued any job card. When JHB has water issues; I have a meter that is bust for more than a week and water is shooting like crazy. COj is non functional and not concerned to repair the concerns to avoid bigger issues. During the day;the coj phones just ring and ring and when they do answer the agent is like not concerned or worried.