Please connect our water: we have paid in full

My water was disconnected on Tuesday, 14th June 2022 around 14h30; I paid all my debt in full same day at Roodepoort Civic Theatre. Up to now, I have no water. We visited the Civic Centre yesterday (17th around 12noon). They promised to escalate the matter. Please we need help and service Account number: *** Ref nos: ***3 and ***3