Pensioners rebate

I received a response to my previous complaint, I was refered and got an appointment to see Nyaniso, who seemed very willing to help. I was showed on their system that the application was received but never actioned. I was asked to supply a letter stating my complaint together with all relative documents, which I did immediately, documents was received by them, and I assume it was handed over to the department concerned, and now I'm not getting any further responses. I need to know whether the documents were actually handed over and what or when the query will be resolved. <br> I am back to square one. Calls are not being answered, e-mails not responded to. <br> Why do we have to struggle to get service? If they can't cope, employ people who want to work and get their queries up to date. <br> After all we are paying dearly, and we are not getting the service.<br> Please help!!