Paying water for my neighbour (Joburg Water)

In January 2016, I have discovered that water pipe for my neighbour was connected from my meter from 2010 . On the 06th of January 2016 I`ve reported at Randburg branch to Tibor Csermak contact number ***) who then visited my place and confirm that the connection is ******* and it was done by the developers, he then arranged for a foreman (Razor) to come and check the following week. Razor came in the following week together with Tibor. Razor told me that he didn't have plumbers at that time but promised that he will skip one week and they will come and fix this once people are back from leave. January passed and my husband visited them twice but couldn't get help and even myself I tried to escalate this matter to Selwyn Pillay (Customer care manager) who requested that I write a report about this whole thing, but up until today I haven't receive anything from them , I`ve tried many times to call Selwyn on *** and couldn't get hold of him every time I call. I'm very frustrated because I already took leave 4 times to fix this but I'm not getting any joy from them.