Paying more than I should for water and endless meter issues

I've been trying to log a call and I get the message that their service desks are suspended. I sent an email on the 14th and still no response.

Since the water meter has been replaced after endless problems now I have to load water more than I did previously, R50 water used to last me a month. When the meter was replaced I had R92 units on the tag that finished in a week and a couple of days, I loaded again R60 which lasted a week. I loaded R50 again on the 11th December and this time the water only lasted 2 days because no one was at home on the 12 and 13 December and 14th Dec morning water was finished again. I loaded again water for 100 on the 14th and today 16th Dec I have less than R43 balance. Water expense has moved from R50 a month to about +- R400. I suppose this is the way that the municipal is telling paying customers that compliance doesn't pay, doing the right thing doesn't pay those who have bridged are peaceful.