Pathetic Service by City Power

I placed a call on the 12/7/2023 around 15h00 the call was closed due to power outage, yet no one contacted me to do a follow up. I placed another call at 22h00 that night after sitting on the cell phone to get through to the call center for over 45 minutes. I spent the morning of 13/2/2023 trying to get a follow up on my call log, finally got through the call center at around 16h00 and was told that i will be contacted, but she was kind enough to give me the area manager's number of Midrand and was promised by Hamilton someone would be out at 9 am on the 13/7/2023 but he is not answering the follow up calls or whatsapp messages sent by myself, to ask why no one has been out. Power goes off today at 14h00 to 16h30 again and they knock off at 18h00. Service is pathetic and to get through to the call center is ridiculous. One of the numbers has a call back facility but no one has contacted me since. Very disappointing to deal with basic service deliveries in South Africa. So Sad