Pathetic processes and service from a 'World Class African City'

A challenge with accounts not going to the correct person as we are a community hall and switched treasurers recently. As a result there was a shortfall on the payments made. Received a pre-termination 'threat' Notice on the 24th of August, dated 23 August. The notice gave 14 days to rectify the account. Disconnection was 'approved' on the 27th of August ??? 4 DAYS, NOT 14? ( Revenue generating opportunity in my opinion )

Made Payment same day and so far it has taken me 7 calls totalling over 62mins from a cell phone to get hold of someone to advise on reconnection as we have a lady getting married at the hall tomorrow morning.

Cut off 3 times when the person on the other side was disinterested in dealing with the challenge…

Pathetic is an understatement