Pathetic bunch of *******

I have noticed that I'm being charged business rates instead of residential rates when i recently finally managed to get my rates registered after COJ systems are always offline or offices are closed. I had been paying my account since April and logged the query in July. I was told when logging the call the they would only give me a refund from the date that i logged the call. Since then nobody has attended to my query. I escalated the query 3 times now. First by calling the contact centre which are pretty hopeless in handling any queries and advised me that they will take over a year to sort out the query. The consultant then advises me to go to Jorrisen Street in Braamfontein to get the query resolved. After going to Braamfontein and waiting in those queues i get told that they cannot help me as i need to go to my regional office. I then go to my regional office in Sandton and the consultant tells me that maybe other people are paying the same rates. He then escalates the query back to Jorrisen street advising that his management probably won't do anything and that it needs senior management attention. In the mean time i should continue paying my bill of 3 times the amount. Do these people think that we have tons of money and time to be paying exorbitant bills and running to their offices several times to rectify a mistake that they have made???