Not doing their job

<p>on 19 July 17 at 9:43 ticket no D023, I went to the C.O.J offices in Randburg where I was assited by Shadrack Makungo. He advised that for the changes I need to make on the account I must contact their Call Centre. I called the Call Centre on 20 July 17 at 8:11 and got through to Amanda Makopo who said that she can't assist me as the C.O.J. Offices are the only people with access to making changes on the systems. I then asked Amanda to log a query for me and she put me on hold for more than 20 minutes and eventually my call was then transfered to switchboard. How long does it take for someone to log a query? Does Amanda show respect to clients by so doing? Does she take her job seriously? Is she getting paid to put people on hold for so long? Someone needs to retreive that call and action must be taken against Amanda. I had to call back and I was then advised that Amanda reports to Jabulani Ngwenya. </p> <p>Someone somewhere please help as I cannot afford to take time off AGAIN from work to go wait another 2hrs at the C.O.J. Offices and be turned away again like Shadrack Makungo did. Does he not know his outputs? How do you tell me that the call centre will assist me and yet that is not the case? </p>