Not adhering to a 24hr turnaround time

Good day<br> I would hereby wish to raise my utter dissatisfaction and treatment which was provided to me on the 18/02/2015.<br> I contacted JHB Water on *** and spoke to a Consultant by the name of Hazel to report an urgent water leak outside of my Property.As a result of this water leak, no water was received inside the property. Meaning tI had no access to water inside my property.<br> Hazel told me that the turnaround time is 3-4 working days. Imagine one has to be without water for 3-4 working days.This was not treated as an emergency at all. A reference number of *** was issued to me.<br> I decided to call back again and spoke to a gentleman by the name of Thoko, who was completely confused in terms of the information which I provided to him.He indicated to me that I should contact my own Plumber to resolve the problem. Instead of verifying the matter with his Supervisor and call me back to give me the correct feedback that this type of leak should have a 24 hr turnaround time.<br> I had to follow up again only to be provided with a different reference number and he stated that he escalated the matter to his Supervisor.It is really shocking.I am still waiting for the repair .