Non delivery but still charged for the service

I need to ask:<br> Does pickitup still charge the COJ when it's workers are on strike and are not providing any service?<br> Why does COJ still charge the customers for a service they are not providing (refuse removal) during the pickitup strike? <br> This has been an on going problem for the last 6 months, how do we claim a credit from COJ? <br> We should not be getting charged for a service we do not receive, any organization would be challenged on this, why is COJ exempt from this? <br> We want a credit for non-delivery from COJ, COJ can claim from pickitup. <br>